Need Help?

FAQs

We specialize in exporting the finest frozen seafood and green food items directly
from Bangladesh to the US. Our commitment to quality ensures that
you receive only the best products, perfect for a healthy diet.

At TRAIDO.INC, we understand that you may have questions about our frozen food exports and services. That’s why we’ve created this FAQ section — to help you explore the most common queries our customers have about our products, shipping, and quality standards. If you need more details, feel free to contact us directly. We’re here to help.

Our products are carefully sourced from trusted local farms, fisheries, and certified suppliers across Bangladesh. We prioritize both quality and sustainability at every step. From frozen fish to fresh green vegetables and traditional masala, each item is selected to meet international standards. If you have any specific questions about our sourcing practices, we’d be happy to answer!

At TRAIDO.INC, we strive to ensure timely and secure delivery for every order. Once your order is confirmed, our team carefully prepares the products using cold-chain logistics to preserve freshness. You’ll receive tracking details via email so you can monitor your shipment every step of the way. Our process is straightforward, efficient, and designed for peace of mind.

Tracking your order with TRAIDO.INC is easy and transparent. As soon as your shipment is dispatched, you’ll receive an email from us containing a tracking number and a direct link to our shipping partner’s tracking page. This allows you to monitor your order status and location anytime, from dispatch to delivery.

At TRAIDO.INC, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, please contact us within the specified timeframe to initiate a return or resolve the issue. We’re committed to ensuring a positive experience and will work with you to address any concerns related to product quality or delivery.

"Always Ready to Help"

If you didn’t find the answer you were looking for, don’t worry — our team is just a message away. Whether you have a question about products, shipping, or anything else, we’re happy to help.

Scroll to Top